Qollars

shipping policy

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and provided to you as soon as we get the information from the courier but the estimated shipping cost can be found below for pickup and doorstep delivery:

Shipment methodEstimated delivery timeShipment cost
GIGL Standard (Pickup) <1kg>3-5 business days N3,500
GIGL Standard (Doorstep) <1kg>3-5 business days N4,000
GIGL Overnight *1-2 business days 

* Overnight delivery is only available for orders with delivery addresses within one day reach from Port Harcourt, Rivers state.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped but may be delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Policy

Thank you for visiting and shopping at www.Qollars.com. Following are the terms and conditions that constitute our Shipping Policy.

Qollars Ltd (“we” and “us”) is the operator of (https://www.qollars.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated based on the weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

Due to the nature of custom apparel, we cannot accept returns or exchanges of any items unless the merchandise is tailored badly and can’t be corrected, misprinted, materially flawed, or defective. In addition, please note that sizing can vary between manufacturers and styles. If you have any questions about how a garment may fit, or to purchase a sample product, please email us at info@qollars.com.

We cannot be responsible for the purchase of incorrect sizes and will not be able to accept returns for this reason once the garments are custom made.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days depending on destination.

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when the information has been provided by the courier.

4.3 Change Of Delivery Address

Orders placed before 02 PM – GMT+1 (UTC+1) will be dispatched the same day, otherwise, within the next business day.

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For a change of delivery address request, we are able to change the address at any time before the order has been dispatched.

4.5 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.6 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

6. Parcels Damaged In Transit

Qollars is not liable for any products damaged or lost during shipping. If you received your order damaged, please first contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Also, if you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without your approval, please contact customer service with next steps.

7. Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Qollars ltd encourages you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Qollars ltd at the customer’s expense.

8. Insurance

Parcels are insured by the courier company for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at info@qollars.com