return and Refund policy

Return and Refund Policy

Thank you for shopping at Qollars.

We hope you never need this information but in life, things happen and we will do what we can to make it right. 

If, for any reason, You are not satisfied with a purchase, We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Qollars Ltd, Port Harcourt, Nigeria.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Qollars, accessible from https://www.qollars.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

By email: info@qollars.com

By visiting this page on our website: https://www.qollars.com/refundpolicy

By phone number: +2348151208326

What can be Refunded

We take 70% or full payment to start work on your order. This may involve sourcing fabrics from a third party for You and sending pictures for your approval. In this case, if you are not happy with the images or our effort and do not wish to see any more options, You can ask for a refund of your payment and you’ll be refunded.

What cannot be Returned: 

Due to the nature of custom apparel, we cannot accept returns or exchanges of any items unless the merchandise is tailored badly, misprinted, materially flawed, or defective and can’t be replaced or corrected. In addition, please note that sizing can vary between manufacturers and styles. If you have any questions about how a garment may fit, or to purchase a sample product, please email us at info@qollars.com.

We cannot be responsible for the purchase of incorrect sizes and will not be able to accept returns for this reason once the garments are custom made.

The following Goods cannot be returned:

·        The supply of Goods made to Your specifications or clearly personalized.

·        The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

·        The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

·        The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be returned. Unfortunately, Goods on sale cannot be returned or refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Shop 159 Rivtaf Shopping Mall, at the end of Peter Odili road, Trans-Amadi, Port Harcourt

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If your items are misprinted, materially flawed, or defective in any way, please contact us at info@qollars.com within 14 days from receipt of merchandise and we will be happy to arrange for amendment, return, reprint, or credit. Please provide your order details with all correspondence.

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@qollars.com

By visiting this page on our website: https://www.qollars.com/return-policy

By phone number: +2348151208326